Earlier today, I had to call the phone company about an error they had made regarding changes to my service plan. I dread making these types of calls because I invariably end up being transferred to multiple service reps before my issues are resolved. I find myself becoming angry and frustrated at how long these calls take and how inefficiently the company handles what should be a very easy and straight-forward request.
Today’s call was far worse than any other such call I’ve made in recent memory. I was transferred to no fewer than five service representatives and was on the phone for close to an hour. It didn’t take long before I felt my heart racing and my blood pressure rising. I ended up losing my cool during this call and expressing my anger and frustration toward the person on the other end of the phone.
When I got off the phone, I felt shaky and uncomfortable. I wasn’t proud of the way I had behaved during the call. While it’s perfectly reasonable to get upset at inefficiencies and wasted time, I didn’t feel good at how angry I had become. I allowed myself to get “rattled” by what had transpired and I had let these events disrupt my well-being.