Earlier today, I had to call the phone company about an error they had made regarding changes to my service plan. I dread making these types of calls because I invariably end up being transferred to multiple service reps before my issues are resolved. I find myself becoming angry and frustrated at how long these calls take and how inefficiently the company handles what should be a very easy and straight-forward request.
Today’s call was far worse than any other such call I’ve made in recent memory. I was transferred to no fewer than five service representatives and was on the phone for close to an hour. It didn’t take long before I felt my heart racing and my blood pressure rising. I ended up losing my cool during this call and expressing my anger and frustration toward the person on the other end of the phone.
When I got off the phone, I felt shaky and uncomfortable. I wasn’t proud of the way I had behaved during the call. While it’s perfectly reasonable to get upset at inefficiencies and wasted time, I didn’t feel good at how angry I had become. I allowed myself to get “rattled” by what had transpired and I had let these events disrupt my well-being.
A few weeks ago, I went to see a specialist about the throat discomfort and swallowing problems I’d been experiencing (see my “It’s Always Something” post for more about this). As usual, I had to spend quite a bit of time in the waiting room, and this particular waiting room was more crowded than usual. In addition, the phone was ringing off the hook and the environment was far from peaceful. To combat my internal frustration, I decided to journal about my feelings in that moment. Here is an excerpt of what I wrote:
“Waiting to see specialist, room full of people… I don’t want to be here! I don’t want the medical model with all of its procedures and medications. I am tired of identifying as a sick person! I need to heal myself spiritually. I can do it, and I will!”
In that moment, I felt absolute clarity about what I did and did not want. I was clear in my desire to focus on my “healing project” rather than pursue medical procedures and prescription drugs. I didn’t have much time to reflect, however, as I was quickly whisked back into the examining room to see the doctor. Almost immediately, she spoke of my having an endoscopy and taking twice-daily medications. These things were exactly what I didn’t want!
I requested that the endoscopy be postponed for a month. I agreed to take the medication, but I never ended up filling the prescription due to my worries about potential side effects. Instead, I’ve been focusing on lifestyle changes such as eating more digestible foods in smaller portions and chewing my food more thoroughly. I also take small doses of over-the-counter medication, which seems to be sufficient at this point. Although my throat problem (medical term = Laryngopharyngeal Reflux) has not gone away, it’s definitely less severe than it was a month ago.